The impact of operational flexibility in the relationship between total quality management and hospital performance - Alolayyan, Main Naser Fady. (2012)
Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2012.
References : p. [220] - 240.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Dissertations, Academic -- Malaysia; Total quality management; Medical care -- Quality control; Health services administration; Hospitals -- Administration