TY  - BOOK
AU  - Solis,Brian
TI  - What's the future of business?: changing the way businesses create experiences 
SN  - 9781118456538 (hbk.)
PY  - 2013///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer relations
KW  - Customer services
KW  - Social media
KW  - Consumers
N1  - Includes bibliographical references (p. 215-218)
ER  -