TY - BOOK AU - Ahmad Sarji Abdul Hamid, ED - Malaysia. TI - Development administration circulars 1991 & 1992 PY - 1993/// CY - Kuala Lumpur PB - Jabatan Perdana Menteri KW - Civil service KW - Malaysia KW - Public administration N1 - 'Towards a quality, productive and accountable civil service in Malaysia'; no.1; Guidelines for the improvement of the quality of services rendered through the telephone -; no.2; Guidelines on the management of meetings and government committees -; no.3; Public service innovation awards -; no.4; Guidelines on strategies for quality improvement in the public service -; no.5; Guidelines on the integrated scheduling system (SIAP) -; no.6; Guidelines on productivity improvement in the public service -; no.7; Guidelines on quality control circles (QCC) in the public service -; no.8; Guidelines on the manual of work procedures and desk file -; no.9; Guidelines on the implementation of the Malaysia incorporated policy -; no.10; Guidelines for the improvement of the quality of counter services ER -