Development administration circulars 1991 & 1992 - Ahmad Sarji Abdul Hamid, Tan Sri Dato' Seri, 1938-; Malaysia. Jabatan Perdana Menteri (Kuala Lumpur : Jabatan Perdana Menteri, 1993)
no.1. Guidelines for the improvement of the quality of services rendered through the telephone - no.2. Guidelines on the management of meetings and government committees - no.3. Public service innovation awards - no.4. Guidelines on strategies for quality improvement in the public service - no.5. Guidelines on the integrated scheduling system (SIAP) - no.6. Guidelines on productivity improvement in the public service - no.7. Guidelines on quality control circles (QCC) in the public service - no.8. Guidelines on the manual of work procedures and desk file - no.9. Guidelines on the implementation of the Malaysia incorporated policy - no.10. Guidelines for the improvement of the quality of counter services
'Towards a quality, productive and accountable civil service in Malaysia'
Keywords: Civil service -- Malaysia; Public administration -- Malaysia