TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer loyalty 
SN  - 9780135063972 (alk. paper)
PY  - 2010///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -