Timm, Paul R. <br/><br/>
Customer service :  career success through customer loyalty / 
Paul R. Timm 
 - 5th ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2010 
 - xii, 226 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780135063972 (alk. paper)  RM196.15 0135063973 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Customer relations<br/>Success in business