TY  - BOOK
AU  - Sudweeks,Fay
AU  - Oliver,David
AU  - Romm Livermore,Celia
ED  - SpringerLink (Online service)
TI  - Self-service in the Internet age: expectations and experiences 
SN  - 9781848002074
U1  - 303.4833 22
PY  - 2009///
CY  - London
PB  - Springer-Verlag London
KW  - Internet
KW  - Social aspects
KW  - Economic aspects
KW  - Service industries
KW  - Data processing
KW  - Internet service providers
KW  - Information Systems Applications (incl.Internet)
KW  - Computers and Society
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-1-84800-207-4
ER  -