Success with Microsoft Dynamics CRM 4.0 implementing customer relationship management - Mathena, Justin-; Yetter, Aaron; Hostetler, Hoss.; SpringerLink (Online service) (Berkeley, CA : Apress ; New York : Distributed to the book trade worldwide by Springer-Verlag, 2009)
Keywords: Microsoft CRM; Customer relations -- Data processing; Relationship marketing; Computer Science; Programming Techniques