Success with Microsoft Dynamics CRM 4.0 implementing customer relationship management / [electronic resource] :
Microsoft Dynamics CRM 4.0
Justin Mathena, Aaron Yetter, Hoss Hostetler.
- Berkeley, CA : New York : Apress ; Distributed to the book trade worldwide by Springer-Verlag, 2009.
- xxi, 241 p. : ill., digital ; 24 cm.