TY  - BOOK
AU  - Frauendorf,Janine
ED  - SpringerLink (Online service)
TI  - Customer Processes in Business-to-Business Service Transactions
SN  - 9783835094475 (electronic bk.)
U1  - 330 22
PY  - 2006///
CY  - Wiesbaden
PB  - Deutscher Universitats-Verlag
KW  - Economics/Management Science
KW  - Marketing
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-3-8350-9447-5
ER  -