Business Process Management 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007: Proceedings - BPM 2007 (2007 : Brisbane, Qld.); Alonso, Gustavo; Dadam, Peter; Rosemann, Michael; SpringerLink (Online service) (Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2007)