TY - BOOK AU - Behl,Abhishek AU - Krishnan,Chitra AU - Malik,Priyanka TI - The ChatGPT revolution: how conversational AI is transforming customer service and business operations SN - 9781835498538 PY - 2025/// CY - Leeds, England PB - Emerald Publishing Limited KW - ChatGPT KW - Artificial intelligence KW - Chatbots KW - Business KW - Data processing KW - Industrial applications KW - Customer services KW - Automation KW - Moral and ethical aspects ER -