The ChatGPT revolution : how conversational AI is transforming customer service and business operations - Behl, Abhishek; Krishnan, Chitra; Malik, Priyanka (Leeds, England : Emerald Publishing Limited, 2025)
Keywords: ChatGPT; Artificial intelligence; Chatbots; Business -- Data processing; Artificial intelligence -- Industrial applications; Customer services -- Automation; Artificial intelligence -- Moral and ethical aspects