The ChatGPT revolution : how conversational AI is transforming customer service and business operations / edited by Abhishek Behl [and three others]. - xxxvi, 255 pages : illustrations ; 24 cm. ISBN: 9781835498538 RM471.90 (PTSL) Subjects--Uniform Titles: ChatGPT. Subjects--Topical Terms: Artificial intelligence.Chatbots.Business--Data processing.Artificial intelligence--Industrial applications.Customer services--Automation.Artificial intelligence--Moral and ethical aspects.