Beckford, John,  1958-, <br/><br/>
Quality management :  reconsidered for the digital economy / 
John Beckford. 
 - Fifth Edition. 
 - xx, 330 pages :  illustrations ;  25 cm. 
<br/><br/><label>ISBN: </label>9780367863029  RM375.82 (PTSL) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Service industries--Management.