The four stages of highly effective crisis management : how to manage the media in the digital age - Jordan-Meier, Jane. (Boca Raton : CRC Press, 2011)
section 1. Media, crisis, and new reporting tools -- section 2. Stages of a crisis -- section 3. Spokespeople : speed matters and perception is everything -- section 4. Media interviews : rules of engagement in a crisis -- section 5. Communication : rules and tools.
Keywords: Online social networks; Mass media -- Management; Crisis management; Public relations