TY  - BOOK
AU  - Lilley,Roy C
TI  - Dealing with difficult people
SN  - 9781398606159
PY  - 2002///
CY  - London
PB  - Kogan Page
KW  - Problem employees
KW  - Interpersonal relations
KW  - Interpersonal conflict
KW  - Personnel management
N1  - Includes bibliographical references (p. [151-152])
ER  -