Lilley, Roy C <br/><br/>
Dealing with difficult people / 
Roy Lilley 
 - London :  Kogan Page,  2002 
 - viii, 150 pages ;  22 cm 
 - Creating success .
<br/><br/>Includes bibliographical references (p. [151-152]) 
<br/><br/><label>ISBN: </label>9781398606159  RM59.90 (PTSL) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem employees<br/>Interpersonal relations<br/>Interpersonal conflict<br/>Personnel management