TY  - BOOK
AU  - Hays,Ron D.
ED  - Research and Development Corporation, 
TI  - The outpatient satisfaction questionnaire (OSQ-37): executive summary 
T2  - The Rand paper series
PY  - 1995///
CY  - Santa Monica, California
PB  - Rand Corporation
KW  - Ambulatory Care
KW  - Hospitals outpatient services
ER  -