Student commitment and satisfaction as mediator between service quality and student retention : a perspective of universities in the Kingdom of Bahrain - Mahmood A. Hussain (2022)
Tesis (Ph.D) - Universiti Kebangsaan Malaysia, 2022.
Rujukan : mukasurat 203-248.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Dissertations, Academic -- Malaysia; Customer services -- Quality control; SERVQUAL (Service quality framework).; Service industries -- Quality control; Education, Higher -- Bahrain