Ware, John E, Some issues in the measurement of patient satisfaction with health care services / John E. Ware, Jr., Mary K. Snyder and W. Russell Wright - iii, 17 pages ; 28 cm. - The Rand paper series; P-6021 . - The Rand paper series; P-6021 . Bibliography: page 17 Subjects--Topical Terms: Medical care--Public opinion