Yin, Robert K , <br/><br/>
Citizen feedback mechanisms in municipal services/ 
Robert K Yin   
 - 16 pages ;  28 cm. 
 - The Rand paper series ;  P-5553 .
 - Rand paper series ;  P-5553  .
<br/><br/><label>Subjects--Topical Terms: </label><br/>Citizen Participation. <br/>Community Change.