The mediating effect of soft factors towards the relationship between service quality and organisational performance among Malaysian polytechnic heads of department - Sulaiman Mohammed Khalid (2021)
Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2021.
References:page 225-267.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Vocational education -- Malaysia; Occupational training -- Malaysia; Dissertations, Academic -- Malaysia