Sulaiman Mohammed Khalid, <br/><br/>
The mediating effect of soft factors towards the relationship between service quality and organisational performance among Malaysian polytechnic heads of department / 
Sulaiman bin Mohammed Khalid. 
 - xxiv,277 pages :  illustrations ;  30 cm. 
<br/><br/>Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2021. 
<br/><br/>References:page 225-267. 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Universiti Kebangsaan Malaysia--Dissertations.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Vocational education--Malaysia.<br/>Occupational training--Malaysia.<br/>Dissertations, Academic--Malaysia.