TY  - BOOK
AU  - Siti Hawa Mohd,
TI  - Customer service reinvented: language of the soul 
SN  - 9789671869901
PY  - 2020///
CY  - Subang Jaya, Selangor
PB  - Siti Hawa Mohd Munji
KW  - Customer relations
KW  - Management
KW  - Relationship marketing.
N1  - Includes bibliographical references:(page 156-162)
ER  -