Lloyd, Robert C., <br/><br/>
Quality health care :  a guide to developing and using indicators / 
Robert C. Lloyd.   
 - Second edition. 
 - xvii, 368 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>9781284023077   RM409.23 (PPUKM) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Indicators, Health Care--organization & administration. <br/>Program Development. <br/>Quality of Health Care.