Diversity competence : cultures don't meet, people do - Hoffman, Edwin Marianus, 1949-; Verdooren, Arjan (Wallingford ; Boston : CABI, 2019)
Introduction: Intercultural communication in a globalized world -- Culture: everywhere and nowhere -- From intercultural competence to diversity competence -- Critical diversity issues: power and ethics -- Diversity-sensitive communication and the TOPOI model -- The TOPOI area Tongue: verbal and non-verbal language -- The TOPOI area Order: views and logic -- The TOPOI area Persons: identity and relationship -- The TOPOI area Organization -- The TOPOI area Intentions: motives -- TOPOI interventions -- Applications of the TOPOI model.
Includes bibliographical references (pages 326-343) and index.
Keywords: Cultural pluralism; Intercultural communication; Interpersonal communication