TY  - BOOK
AU  - Summers,Nancy
ED  - Wiley InterScience (Online service)
TI  - Managing social service staff for excellence: five keys to exceptional supervision 
SN  - 9781118270004
AV  - HV40.54 .S87 2010
U1  - 361.0068/3 22
PY  - 2010///]
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Social workers
KW  - Supervision of
KW  - Human services personnel
KW  - Supervision of employees
KW  - Electronic books
N1  - Includes bibliographical references and indexes; Front Matter -- Key 1: Apply What We Know -- Key 2: Connect the Employee to the Mission -- Key 3: Build a Support Structure -- Key 4: Be a Leader -- Key 5: Promote Success -- Bad Apples and Underdogs -- Enmeshment: The Worst-Case Scenario -- How to Correct a Bad Situation -- Building a New Team -- Building and Maintaining the Foundation: The Administrators' Chapter -- Appendix A: Sample Mission Statements -- Appendix B: Ideas for Employee Handbooks and Orientation -- Appendix C: Differences between a Professional Relationship and a Friendship -- Appendix D: Consumer Survey -- Appendix E: Consumer's Family Survey -- Appendix F: How to Write Goals and Objectives for Individual Consumers -- Appendix G: Conducting a Mini Analysis -- Appendix H: Online Resources for Administrators and Supervisors -- References -- Author Index -- Subject Index; Create Top-Down Support -- Connect the Employee to the Mission -- Build a Support Structure -- Be a Leader -- Promote Success -- Bad Apple and Underdog Prevention -- Enmeshment -- Correcting a Bad Situation -- Building a New Team -- A Word to Administrators -- Handout: The difference between a Professional Relationship and Friendship -- Sample mission statements -- Ideas for Orientations -- Sample Ethical Code -- Customer Satisfaction Questionnaire
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=https://doi.org/10.1002/9781118270004
ER  -