Marketing and services management-selected case studies in Malaysia - Aliah Hanim Mohd Salleh (Bangi, Selangor : Pusat Pengurusan Peyelidikan dan Inovasi, Universiti Kebangsaan Malaysia, 2009)
PTSL Koleksi Asia Tenggara : (Pages 113-121), (Call Number : kat Q189.55.G7.S445 2009)