TY  - BOOK
ED  - Malaysia.
TI  - Pengurusan perhubungan pelanggan sektor awam: memperhebat inisiatif perkhidmatan mendakap aspirasi pelangan 
SN  - 9789839827378
PY  - 2015///
CY  - Putrajaya
PB  - Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU)
KW  - Civil service ethics
KW  - Malaysia
KW  - Customer services
KW  - Management
KW  - Administrative agencies
KW  - Government publications
ER  -