TY  - BOOK
AU  - Hartini Ahmad,
AU  - Mahmoud Allan,
TI  - Customer satisfaction: experiences in healthcare sector 
SN  - 9789670474649
PY  - 2014///
CY  - Sintok, Kedah
PB  - UUM Press
KW  - Consumer satisfaction
KW  - Customer services
N1  - Includes bibliographical references (page : 89-90) and index
ER  -