Fitzsimmons, James A., <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 7th edition ; International edition. 
 - xviii, 541 pages :  illustrations ;  29 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/><label>ISBN: </label>9780071289276  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.