Measuring the user experience : collecting, analyzing, and presenting usability metrics - Tullis, Tom (Thomas); Albert, Bill (William) (Amsterdam ; Boston : Elsevier/Morgan Kaufmann, 2013)
Background -- Planning -- Performance metrics -- Issues based metrics -- Self-reported metrics -- Behavioral and physiological metrics -- Combined and comparative metrics -- Special topics -- Case studies -- Ten keys to success.
Revised edition of: Measuring the user experience / Tom Tullis, Bill Albert. 2008.
Includes bibliographical references (pages 289-295) and index.
Keywords: User interfaces (Computer systems) -- Measurement; User interfaces (Computer systems) -- Evaluation; Technology assessment