The effect of automated channel quality on internet banking trust and bank loyalty : the moderating roles of financial literacy and financial channel knowledge - Muhammad Ridzuan Abdul Aziz (2017)
Thesis (Ph.D.)-Universiti Kebangsaan Malaysia, 2017.
References : page [110]-137.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Dissertations, Academic -- Malaysia; Internet banking; Financial literacy