TY  - GEN
AU  - Puteri Nemie John Kassim
TI  - Improving patient complaint mechanisms in Malaysia
PY  - 2009///
CY  - Kuala Lumpur, Malaysia
PB  - IIUM Press
N1  - PTSL Koleksi Asia Tenggara : ( Pages 87-96 ), ( Call Number : Q180.A1 P76 2008 )
ER  -