TY  - GEN
TI  - Delivering the goods: developing sales and service excellence 
SN  - 9789838996075
PY  - 1995///
CY  - Sydney
PB  - Hale & Iremonger Pty Limited
KW  - Customer relations
KW  - Sales management
KW  - Selling
N1  - References : page [170]-171
ER  -