TY  - BOOK
AU  - Morgeson,Forrest V.
ED  - SpringerLink (Online service)
TI  - Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust 
SN  - 9781137047137
U1  - 500 23
PY  - 2014///
CY  - New York
PB  - Palgrave Macmillan US, Imprint: Palgrave Macmillan
KW  - Science
KW  - Science, general
N2  - Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://link.springer.com/10.1057/9781137047137
ER  -