TY - BOOK AU - Phillips,Annie TI - Developing leadership skills for health and social care professionals SN - 9781846198830 (pbk.) PY - 2013///] CY - London, New York PB - Radcliffe Publishing KW - Leadership KW - Health Personnel KW - education KW - Personnel Management KW - methods KW - Social Work N1 - Includes bibliographical references and index; Machine generated contents note: Section 1 Assertiveness skills -- 1.Why is assertiveness important? -- 2.Women and assertiveness -- 3.How to be assertive -- Section 2 Assertiveness and leadership in the workplace -- 4.Understanding ourselves -- 5.Understanding others -- 6.Teams, groups and facilitation -- 7.Communicating in organisations -- Section 3 Personal management skills -- 8.The functions of management -- 9.Leadership -- 10.Developing interview skills -- 11.Delegating -- Section 4 Applying leadership skills -- 12.Personal development -- 13.Combatting stress -- 14.Time management -- 15.Goal setting and change management ER -