THE SIX SIGMA WAY : How to Maximize the Impact of Your Change and Improvement Efforts - Pande, Peter S.; Neuman, Robert P.; Cavanagh, Roland R. (New York : McGraw-Hill Education, 2014)
A powerful strategy for sustained success -- Key concepts of the six sigma system -- Applying six sigma to service and manufacturing -- The six sigma roadmap -- Is six sigma right for us now? -- How and where should we start our efforts? -- Leadership actions to launch and guide the efforts? -- Leadership actions to launch and guide the effort -- Preparing black belts and other key roles -- Training your organization for six sigma -- The key to successful improvement: selecting the right six sigma projects -- Identifying core processes and key customers (roadmap step 1) -- Defining customer requirements (roadmap step 2) -- Measuring current performance (roadmap step 3) -- Six sigma process improvement (roadmap step 4A) -- Six sigma process design/redesign (roadmap step 4B) -- Expanding and integrating the six sigma system (roadmap step 5) -- Advanced six sigma tools: an overview -- Conclusion: Twelve keys to success
Includes bibliographical references and index.
Keywords: Six Sigma (Quality control standard).; Quality control -- Statistical methods; Continuous improvement process; Production management