Pande, Peter S., <br/><br/>
THE SIX SIGMA WAY :  How to Maximize the Impact of Your Change and Improvement Efforts / 
spine title :  THE SIX SIGMA WAY. 
Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh. 
 - Second edition. 
 - xix, 426 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>A powerful strategy for sustained success -- Key concepts of the six sigma system -- Applying six sigma to service and manufacturing -- The six sigma roadmap -- Is six sigma right for us now? -- How and where should we start our efforts? -- Leadership actions to launch and guide the efforts? -- Leadership actions to launch and guide the effort -- Preparing black belts and other key roles -- Training your organization for six sigma -- The key to successful improvement: selecting the right six sigma projects -- Identifying core processes and key customers (roadmap step 1) -- Defining customer requirements (roadmap step 2) -- Measuring current performance (roadmap step 3) -- Six sigma process improvement (roadmap step 4A) -- Six sigma process design/redesign (roadmap step 4B) -- Expanding and integrating the six sigma system (roadmap step 5) -- Advanced six sigma tools: an overview -- Conclusion: Twelve keys to success 
<br/><br/><label>ISBN: </label>9780071497329  RM162.00 0071497323 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six Sigma (Quality control standard).<br/>Quality control--Statistical methods.<br/>Continuous improvement process.<br/>Production management.