TY  - BOOK
AU  - Bernstein,Albert J.
TI  - Emotional vampires at work: dealing with bosses and coworkers who drain you dry 
SN  - 9780071790932
PY  - 2013///], ©2013
CY  - New York
PB  - McGraw Hill Education
KW  - Verbal self-defense
KW  - Interpersonal conflict
KW  - Interpersonal communication
ER  -