TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management
SN  - 0893973483 (hbk.)
PY  - 1991///
CY  - Oxford
PB  - Butterworth-Heinemann Ltd.
KW  - Total quality management
KW  - Production management
KW  - Quality control
KW  - Quality assurance
ER  -