TY - BOOK AU - Ahi Sarok, TI - Quality management in local authorities administration in Sarawak SN - 9789675527432 (paperback.) PY - 2012/// CY - Kota Samarahan, Sarawak PB - Universiti Malaysia Sarawak KW - Total quality management in government KW - Malaysia KW - Local government KW - Sarawak KW - Benchmarking (Management) N1 - Bibliography : page 176-194 ER -