Monarth, Harrison. <br/><br/>
Breakthrough communication :  a powerful 4-step process for overcoming resistance and getting results / 
Spine title :  Breakthrough communication. 
Harrison Monarth. 
 - New York :  McGraw-Hill Education,  [2014] 
 - xiv, 251 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071828802 (paperback.)  RM71.50 007182880X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Leadership.<br/>Public speaking.