TY  - BOOK
AU  - Boulle,Laurence
AU  - Alexander,Nadja Marie
TI  - Mediation: skills and techniques 
T2  - LexisNexis skills series
SN  - 9780409325782 (pbk)
PY  - 2012///
CY  - Chatswood, N.S.W.
PB  - LexisNexis Butterworths
KW  - Mediation
KW  - Dispute resolution (Law)
KW  - Conflict management
N1  - Includes bibliographical references (p. 457-461) and index
ER  -