TY  - BOOK
AU  - Harmon,Paul
TI  - Business process change: a business process management guide for managers and process professionals 
SN  - 9780128003879 (pbk.)
PY  - 2014///
CY  - Boston, Mass.
PB  - Morgan Kaufmann Publishers
KW  - Electronic commerce
KW  - Organizational change
KW  - System design
N1  - Includes bibliographical references and index
ER  -