Harmon, Paul,  1942- <br/><br/>
Business process change :  a business process management guide for managers and process professionals / 
spine title :  Business process change. 
Paul Harmon ; foreword by Tom Davenport. 
 - Third edition. 
 - Boston, Mass. :  Morgan Kaufmann Publishers,  2014. 
 - xxxvi, 488 p. :  ill., map ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780128003879 (pbk.)  RM196.89 0123741521 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Organizational change.<br/>System design.