TY  - BOOK
AU  - Weske,Mathias
TI  - Business process management: concepts, languages, architectures 
SN  - 3642286151
PY  - 2012///
CY  - Heidelberg
PB  - Springer
KW  - Industrial management
KW  - Management information systems
KW  - Workflow
KW  - Management
KW  - Reengineering (Management)
KW  - Organizational change
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index
ER  -