Weske, Mathias,  1963- <br/><br/>
Business process management :  concepts, languages, architectures / 
spine title :  Business process management. 
Mathias Weske. 
 - 2nd ed. 
 - Heidelberg :  Springer,  2012. 
 - xv, 403 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>3642286151 9783642286155 (hbk.)  RM276.37 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Management information systems.<br/>Workflow--Management.<br/>Reengineering (Management).<br/>Organizational change.<br/>Organizational effectiveness.