TY  - BOOK
AU  - Evans,James R.
TI  - Quality management, organization, and strategy
SN  - 9780538469371 (international student ed. : pbk.)
PY  - 2011/// [i.e. 2010]
CY  - Australia
PB  - South-Western Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -